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IT Tip

From Information Technology Services (Answer Online)

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Tech Tip | Miami Listservs now use MiamiOH address

Many Miami webpages and services have been updated so that they actually respond to both muohio and MiamiOH.  Full story



Past tips



  • Tech Tip | Important Security Announcement: Two-Factor Authentication coming to Miami

    Later this spring Miami will be introducing Two-Factor Authentication (also known as Two-Step Verification or Multi-Factor Authentication), to several important Miami services.

  • Tech Tip | IT Services announces “Office Hours” beginning February 28

    Do you want to know more about what is happening with technology-related events at Miami? Want to ask IT staff members your questions about technology? Now you have your chance.

  • Tech Tip | View and save Gmail attachments directly with Drive

    Over the next few days, Google will be rolling out a feature that lets you view Gmail attachments and save files directly to Google Drive without ever leaving Gmail.

  • Tech Tip | October is National Information Security Awareness Month

    Miami is again hosting events this year to acknowledge Information Security Awareness month. Events take place on the Oxford campus on Monday & Tuesday, October 21-22.

  • Tech Tip | End of the year wrap up: Google Calendar, Shredfest and more!

    With the end of the year approaching, IT Services has a few reminders for students, faculty and staff.

  • Tech Tip | Back up your files and remember Support Desk hours

    Everyone knows the story of the student who lost a big project because his or her computer crashed right before it was due. Help prevent that person from being you by backing up your data.

  • Tech Tip | Spring is here, so time to clean up and throw away

    It is spring cleaning time again and Earth Day is just around the corner on April 22nd. It is the perfect time to start thinking about removing some of the clutter in your office, home or residence hall.

  • Tech Tip | New Google-News site and group created to address support and training

    Confused about some of the features of Gmail? Want to learn how to get the most out of all that Google has to offer? Visit Miami’s new website Google-News at www.miamioh.edu/GoogleNews.

  • Tech Tip | Student Google Reminder


    All files in @muohio.edu Google Apps accounts will be permanently inaccessible as of March 11, 2013.

  • Tech Tip | IT Happenings

    Niihka outage scheduled for Feb. 10; Important Student Google Apps Update Information; Student Technology Fee Call for Proposals

  • Tech Tip | Printing from Your Computer is a Snap

    Printing to a campus pay-for-print printer from your own desktop or laptop computer is easy with Miami uPrint.

  • Tech Tip | Student Technology Fee Competitive proposals now being accepted

    Each year a pool of funds from the Student Technology Fee is available to stimulate the development of innovative student-focused technology projects on the Oxford campus.

  • Tech Tip | Student Google migration

    With the recent transition of student email to MiamiOH.edu, IT Services wants to remind students of a few important tasks you will need to accomplish within the next two months.

  • Tech Tip | Students and alumni should prepare for end of year email change

    Beginning on December 31, IT Services at Miami will begin transitioning students and lifetime email users to a new Google domain for their email and calendar.

  • Tech Tip | Students to Get New Email Address in January

    Beginning on December 31, IT Services at Miami will begin transitioning students and lifetime email users to a new Google domain for their email and calendar.

  • Tech Tip | Miami Mail coming this winter

    Miami is partnering with Google to provide faculty, staff, emeriti and retirees the Google Apps for Education.

  • Tech Tip | Prevent Your Laptop From Walking Away

    We should lock up our laptops to prevent thefts.
     

  • Tech Tip | Phishing can be a dangerous game

    They are “fishing” for information.

  • Tech Tip | IT Services hosting Shred Events in Hamilton and Middletown

    Free shredding event allows the university community to dispose of confidential documents safely

    Miami’s Information Technology Services and the Office of the University Secretary is partnering with Shred Safe to host ShredFest Fall 2012.

  • Tech Tip | Keynote One of Many Information Security Awareness Week Events

    Miami is again hosting events this year to celebrate Information Security Awareness week.

  • Tech Tip | Are you secure while on the move?

    Nearly everyone carries a cell phone with them these days, and other mobile devices like smartphones, iPods/iPads, and netbooks are also becoming more prevalent. So what can you do to protect yourself?

  • Tech Tip | Security Awareness Week Right Around the Corner

    Miami is again hosting events this year to celebrate Information Security Awareness week. Events take place on the Oxford campus on Monday & Tuesday, October 8-9.

  • Tech Tip | Student Technology Advisory Committee seeking new members

    This year's committee will review new software, systems and products and help set the future for student computing and technology at Miami.

  • Tech Tip | Miami implements a new domain name

    If you have received an email from a professor recently and thought their email address looked a little different than it did before, you were probably right.

  • Tech Tip | Free technology training through lynda.com

    Just bought a tablet and want to learn how to use it? There is a lynda.com course for that.

  • Tech Tip | Another school year comes to a close

    Join us for ShredFest 2012

    Here it is, the end of April, and another school year is coming to an end. 

  • Tech Tip | New myMiami debuts May 9

    Shortly after the semester comes to a close, a new era in information delivery will begin at Miami as a new myMiami debuts with the myCampus portal product from CampusEAI.

  • Tech Tip | Trojan virus infecting some Mac computers

    Over the past week a virus referred to as “Flashback” or “Flashfake” has infected over 600,000 Mac computers.

  • Tech Tip | Need to back up data? There are options

    Although there is no campus-wide automated backup and recovery solution for student computers, there are several options you can consider for backing up your data.

  • Tech Tip | Save the date! ShredFest coming to campus in May

    Begin gathering your confidential documents now for ShredFest 2012.  

  • Tech Tip | Spring has sprung, so it must be phishing season

    When someone sends unsolicited email asking for personal information or to verify that an email address is active, that’s a phish. They are “fishing” for information. Don’t respond!

  • Tech Tip | Will you be secure during Spring Break?

    Nearly everyone carries a cell phone, smartphone or other mobile device with them these days.  Everyone uses these devices in different ways.

  • Tech Tip | Preferred Name options expanding for some online systems

    Earlier this week IT Services made some changes that allow faculty, staff and students the ability to create a Preferred First Name for more than just Niihka and staff email.

  • Tech Tip | What is New 2 MU?

    Are you new to Miami this year?  Have a new computer on campus?  IT Help has a place just for you.

  • Tech Tip | Competitive proposals for Student Technology Fee now being accepted

    Each year a pool of funds from the Student Technology Fee is available to stimulate the development of innovative student-focused technology projects on the Oxford campus.

  • Tech Tip | MU-WIRELESS update scheduled for December 21

    On Wednesday, December 21, the MU-WIRELESS network server security certificates will change from Global Sign Root CA to AddTrust External CA Root.

  • Tech Tip | Want to know more about IT Services at Miami? Here are three ways

    Information technology has become a very large part of our daily life, and that is extremely evident at a place like Miami.  We experience it in the classroom and at home, in fact, virtually everywhere.

  • Tech Tip | Tips for safe online shopping

    The weather outside is starting to get frightful, which means the holiday season is right around the corner.  This includes "Black Friday" and "Cyber Monday," which means there is plenty of shopping to be done.

  • Tech Tip | Miami introduces new on-campus Internet service

    In response to students' ever increasing need for more Internet bandwidth, Miami University is introducing a new service called "ResNet Turbo."

  • Tech Tip | Are you secure while on the go?

    Nearly everyone carries a cell phone with them these days, and other mobile devices like smartphones, iPods/iPads, and netbooks are also becoming more prevalent.

  • Tech Tip | Prevent your laptop from walking away

    We all know that when we ride our bicycle to the dining hall for lunch, if we lock it up it won't ride off on its own.  However, we also know that if we don't lock it up, there is a good chance it won't be there when we are finished eating.

  • Tech Tip | Phishing can be a dangerous game

    When someone sends unsolicited email asking for personal information or to verify that an email address is active, that's a phish. They are "fishing" for information.  Don't respond!

  • Tech Tip | IT Services to host shred event

    Free shredding event allows university community to dispose of documents safely

    Miami's Information Technology Services is partnering with Cintas Corporation, the leader in secure document management services, to host ShredFest on Wednesday, October 12, on the south side of Cook Field from 1:00 to 3:00 pm.

  • Tech Tip | Keynote One of Many Information Security Awareness Week Events

    Miami is again hosting events this year to celebrate Information Security Awareness week. Events take place on the Oxford campus on Wednesday & Thursday, October 12-13.

  • Tech Tip | Mobile myMiami provides smartphone access

    It is Family Weekend at Miami, so we thought it would be a good idea to remind our visitors (as well as current students, faculty and staff) that Miami University has a Mobile version of myMiami.

  • Tech Tip | Email message delivery failures identified

    IT Services has been receiving reports that some email messages sent from one muohio.edu account to another have been returned with a message stating there is a delivery failure for that recipient.

  • Tech Tip | Several printing options available for students on campus

    Of course, many students bring their own printers** but do you know how to use the uPrint service or are aware of the IT Print Center?

  • Tech Tip | Microsoft software now available at University Bookstore

    IT Services and the University Bookstore have partnered to offer volume discount pricing on Microsoft software for personal computers.  Students, faculty and staff can purchase Microsoft applications at the Miami University Bookstore at rates that are significantly discounted over the suggested retail or educational pricing.

  • Tech Tip | IT Services Events Highlight Start of School

    For the second straight year, IT Services is hosting a traveling tent event throughout campus. Students are encouraged to visit the tent to receive assistance with connecting to MU-WIRELESS, Miami's preferred Wi-Fi network.

  • Tech Tip | Niihka Update: Training and Activities

    The transition from Blackboard to Niihka is on course to be completed by the start of the new school year this fall. To support the switchover, there is ongoing training for faculty as well as awareness events being organized.

  • Tech Tip | New access system for residence halls

    As part of the Miami Makeover program, Housing, Dining, Recreation & Business Services is revamping the access system in student residence halls. The new system will improve security while maintaining ease-of-access in these halls.

  • Tech Tip | Wrapping up the school year

    All too soon, another school year is coming to an end. Before you leave (or bunker down) for the summer, put your technology life in order by following these tips.

  • Tech Tip | Say hello to Niihka

    Blackboard goes away August 31

    Niihka, the new collaboration and learning environment is replacing Blackboard, What does that mean for you? Blackboard will no longer be available after August 31, 2011. If you have files in your Blackboard courses that you want to keep, they must be moved before Blackboard goes away.

  • Tech Tip | Creating and maintaining strong passwords

    A (recent) report released by database security vendor Imperva Inc. shows that most users still don't care about the strength of their passwords if they are left to choose them on their own.

  • Tech Tip | Don’t Throw Out Your Old Electronics, Recycle Them

    If you just got a new iPad 2, or are simply cleaning out your room preparing for the end of the school year (where did this year go?), you may be looking for ways to get rid of your old electronics.

  • Tech Tip | Students to get additional Google apps

    As part of muConnect powered by Google, Miami students will soon have access to a number of new Google apps. Google is transitioning to a new infrastructure that will make more Google apps available to educational users. This transition will give you access to popular Google apps like Blogger, Google Books, iGoogle, and Picasa Web Albums.

  • Tech Tip | Activities planned for Blackboard replacement

    Niihka Kick-off week with IT Services

    Miami's move from Blackboard to the new collaboration and learning environment Niihka will kick off with a series of events planned to help faculty and students prepare for the change. A series of open forums will feature demonstrations and time for questions. The open forums will take place Feb. 21 and 22 in Oxford, Feb. 24 in Hamilton and Feb. 25 in Middletown.

  • Tech Tip | IT Services debuts Facebook page

    IT Services now has a Facebook page. If you are part of the Facebook world, add us as a friend. Search for Information Technology Services at Miami University.

  • Tech Tip | Print from your computer nearly anywhere on campus

    Printing to a campus pay-for-print printer from your own desktop or laptop computer is easy with Miami uPrint. This service allows you to configure your Windows or MacOS computer to access printers across Miami's campus.

  • Tech Tip | IT Services is going green

    Miami University's IT Services is taking steps toward an environmentally friendly future. Here are some steps you can take when using technology to help Miami's green efforts.

  • Tech Tip | Set up a smartphone to read Miami e-mail

    Optimizing Miami’s new e-mail system

    Nearly every Miami undergraduate student has been transitioned to Miami's new e-mail/calendaring system - muConnect powered by Google. With this change also comes new ways to access your e-mail. Of course, you can still get your mail from myMiami, but there are other ways as well. Here are a few tips on how to set-up various e-mail systems and where to go to get assistance.

  • Tech Tip | Mobile myMiami provides smartphone access

    Miami University has an iPhone app and now myMiami has Mobile myMiami. Students, faculty and staff can access much of the basic information available through the myMiami web portal via their smartphones at http://m.muohio.edu.

  • Tech Tip | Learn to run Windows on a Mac

    IT Services offers workshops

    The number of Miami students who own Mac laptops is growing. Although the software available for Mac is pretty substantial, a Windows environment is still needed for some classes such as CSE141 (Personal Computer Applications) and CSE148 (Business Computing).

  • Tech Tip | Computing systems to undergo upgrades during winter break

    IT Services will be performing maintenance and implementing changes in the computing environment over the upcoming Winter Break. This is traditionally a time when demands on systems are lower, reducing the risk that students, faculty or staff will be inconvenienced by the outages and disruptions that this work may cause.

  • Tech Tip | Tips for Safe Online Shopping

    Although "Black Friday" and "Cyber Monday" is behind us, if you are anything like me, there is still plenty of shopping to be done. Online shopping has become a very popular way to make purchases without the annoyances of crowded malls and traffic. But be advised – the Internet has unique risks – so it is important to take steps to protect yourself when shopping online.

  • Tech Tip: Stay Safe Online While Off-campus

    Most students take their laptops when they leave campus for the holiday breaks. So, to help you keep your computer and data safe and secure, here are a couple of reminders.

  • Tech Tip: What is a netDisk anyway?

    Have you noticed the netDisk link just below muConnect on your myMiami page? Have you wondered what it was? Well, netDisk is a way to access a secure storage space that exists just for you. "MyFiles" is your place on the Miami University servers. It is one gigabyte of free, private, secure and frequently backed up space ready to hold your files so you can access them from anywhere, using any computer with Internet access.

  • Tech Tip: Activate your Google hosted Miami e-mail now to save old messages

    IT Services last year began hosting Miami e-mail through Google. Part of the transition requires your participation! Act now before it's too late. Migrate your e-mail by January 4, 2011 to save old messages. Get the full details here to upgrade your account.

  • Tech Tip: Top 5 issues and solutions

    Would you like to know how to save yourself a trip to the support desk at Information Technology Services? Here are the top 5 issues and their solutions.

  • Tech Tip: Are you secure while on the go?

    Nearly everyone carries a cell phone with them. Other mobile devices like smartphones, iPods/iPads and netbooks are also becoming more prevalent. Everyone uses these devices in different ways. Some people only use the phone aspect of a device, while others might make calls but also use texting features. Then there are the full service devices that allow for email, web surfing and document sharing.

  • Tech Tip: Information Security Awareness week kicks off

    Miami is again hosting events this year to celebrate Information Security Awareness week. Events take place on the Oxford campus on Monday, October 25 in the Shriver Center Multipurpose Rooms B-C.

  • Tech Tip: Prevent Your Laptop From Walking Away

    We all know that when we ride our bicycle to King Library, if we lock it up it won't ride off on its own. However, we also know that if we don't lock it up, there is a good chance it won't be there when we get out of the library. So, the majority of us lock up our bikes.

  • Tech Tip: Facebook and your privacy

    As the use of social networking tools like Facebook and Twitter has exploded over the past few years there has also been an increased concern about privacy issues. As a user of one of these services, there are things you can do to help protect your privacy. The following guidelines are specific to Facebook, but the ideas can be used for all social networking sites.

  • Tech Tip: How to protect yourself from phishing attacks

    When someone sends unsolicited e-mail asking for personal information or to verify that an e-mail address is active, that's a phish. They are "fishing" for information. Don't respond!

  • Tech Tip: Security awareness events help prevent electronic identity theft

    October is National Cyber Security Awareness Month and Miami's IT Services is celebrating in Oxford, Hamilton and Middletown with a variety of events designed to highlight the importance of keeping your personal information, as well as Miami's, safe and secure. All Oxford events will take place in Multipurpose Rooms B-C in the Shriver Center.

  • Tech Tip: Blackboard replacement naming contest

    The deadline to enter the Miami Collaborative Learning environment (CLE) naming Contest is Friday, Oct. 1. Don't miss a chance to win a $200 MU Bookstore gift card, as well as the distinction of naming an influential service that impacts the entire university community.

  • Tech Tip: Wireless in residence halls will require sign-in

    On Sunday, September 12, IT Services will remove the filters on MU-WIRELESS that have been bypassing the Cisco Clean Access system. Once these filters are removed, students in the residence halls will need to authenticate when they log in via wired or wireless connections. This work is not anticipated to cause any network disruptions.

  • Student Technology Advisory Committee looking for new members

    IT services provides an excellent platform for students to share their ideas, opinions and advice on Miami's technology services. It is called the Student Technology Advisory Committee (STAC). Sign up now to be a part of the committee.

  • IT Services initiates new e-mail system for undergraduate students

    Miami undergraduate students can now activate their new Miami e-mail/calendar account – muConnect powered by Google.

  • Webinars Address Possible Blackboard Alternatives

    The use of Blackboard (BB) has been continuously increasing at Miami and the institution also projects that hybrid and online courses will play an increasing role in meeting our instructional mission.  This new context demands a learning management system (LMS) that is quick to learn, easy to use, reliable, and accommodates academic needs.  Additionally, the current version of BB, version 8.3 will not be supported after May 2011, requiring an upgrade to version 9.0.

  • Academic Advisers on Blackboard

    To locate a list of your academic advisers, log in to myMiami and click the "Student" tab at the top. You should see a list of contacts for your advisers in the right column at the top.

    To add this box to your "My Tab" front page, click "My Tab," then in the top right select the box that says "Modify Content." On this page, you can select different modules to appear on your front page every time you log in. The first option is "Academic Advisers." Check that option and click "Submit" at the bottom of the page.

  • Get instant answers via 'Click to Chat'

    Want to get instant answers to your technology questions? Try the Support Desk's new Click to Chat and connect with live support right here on campus. From the IT Help page (ithelp.muohio.edu) just select "Click to Chat" to open a chat with one of IT Services' friendly support staff.

    Click to Chat is available Sunday - Thursday from 9 am - 10 pm, Friday and Saturday from 9 am - 6 pm. To see current hours for any Support Desk service, check the IT Help Answers Online.

    Contact the IT Services Support Desk with any technology question at ithelp@muohio.edu or (513) 529-7900 - and now via Click to Chat!

  • IT Services debutes MyFiles, 1GB free storage

    Did you know that you have 1GB of free storage that you can access from nearly anywhere? Over winter break IT Services moved the old UDS (Universal Disk Space) from Novell servers to a Windows environment and increased each person's space from 100Mb to 1GB. Now called MyFiles, this space can be used to store and to share files.

    How you reach MyFiles differs depending on what kind of computer and operating system you are using. Most users can reach their personal space using the NetDisk tool on myMiami. If you connect directly or map your drives, see the following information in IT Help:
    Mac OS
    Windows Vista
    Windows XP

    Regardless of what kind of computer you are using, to access MyFiles from outside the Miami network, you will need to use VPN. Instructions for logging in to VPN can be found in IT Help.


    For help accessing MyFiles or logging in to VPN, contact the IT Services Support Desk at ithelp@muohio.edu or (513) 529-7900. Or try the new live chat from the IT Help home page: ithelp.muohio.edu.

  • Staying safe on the internet

    Planning to take your laptop home over the holidays? Did you know that when you connect to most wireless networks the information you are browsing and sending from your Gmail account or Instant Messenger can be picked up by anyone who wants to steal your information? That means when you send your credit card number to order that sweater or IM your holiday travel plans you could be giving away information that could be used to steal your identity or break into your house.

    There is a safe way to be online wirelessly from anywhere. It's called VPN or Virtual Private Network. When you use VPN your data is encrypted and no one can tell which web pages you visit or what you type over IM. As a bonus, you get access to more Miami network services, like connecting to your M:drive. IT Services recommends that you use VPN every time you connect to the web off campus.

    You can get the VPN software for free from https://software.muohio.edu. Instructions on installing and using the VPN client are available in IT Help or by contacting the IT Services Support Desk at 513-529-7900 or ithelp@muohio.edu.